Privacy Policy

Last updated: 16th February 2021

We are committed to transparency and the protection of your privacy at  https://www.thechestnutbakery.com (the”Service” or the”Site”) operated by The Chestnut Bakery (“we”, “us”, or “our”). This Privacy Policy explains how information about you is collected, used and disclosed by us who operates the thechestnutbakery.com.

We respects your privacy and takes protecting it seriously. Through this Site, we may collect certain information about you. This information may identify an individual user and/or could be used to contact or locate an individual user.

When you use this Site, you are consenting to the collection, transfer, storage, disclosure, and other use of your information as described in this Privacy Policy. Please review this Privacy Policy carefully.

This Privacy Policy explains what information we collect from you, how we use that information, when/if we disclose that information to third parties, how we protect your information, and your rights as a user of this site and owner of your information.

This Privacy Policy only applies to this Site and to the communications, products, and services provided through this Site. It does not apply to any third-party site or service linked to, recommended by, or referred by this Site.  

Age of Consent

By using this Site, you confirm you are at least 18 years of age. We do not knowingly solicit or collect personally identifiable information from anyone under the age of 18 on this Site. If you believe we have personal data from a child under the age of 18, please contact us at [email protected] to have that child’s information removed from our system.

What is Personally Identifiable Information?

Personally Identifiable Information is data that may identify you. This includes name, address, email address, telephone number, IP address, cookies, usage data, password, or any other identifying information where you can be contacted, online or offline.

We do not rent, sell, share, or otherwise make your personal data available to any person or business, except as required to provide the products and services on this Site.  

Collection of Information

We collect information provided directly by you to us.
This information is collected when you:

  • subscribe to our mailing list
  • complete our contact form
  • request information
  • participate in any of the events, surveys, contests or promotions run by us
  • communicate with us on the service and/or via third-party social media sites such as but not limited to; Instagram, Pinterest, facebook, Twitter, Tumblr, etc.
  • communicate with us in any other form

The types of information we may collect include:

  • your name
  • email address
  • phone number
  • post code
  • address
  • any other information you choose to provide to us

If you comment on our Site, sign up for our email newsletter, or contact us through the Contact Us page on our Site, we will collect your name and email address. This information may be made available to a third-party email delivery service. You may unsubscribe any time by clicking the link at the bottom of any email. If you have any issues, please contact us at [email protected]

If you make a purchase from this Site, we may collect name, email address, telephone number, address, and/or credit card number. We use third party vendors to process payments. By making a purchase, you give them access to personal data including your name, email address, and credit card information. We do our best to choose vendors carefully. However, we are not liable for any data breaches and are not responsible for any damages or harm incurred as a result of these third-party vendors. We only have access to your name and email when you make a purchase. We do not have access your credit card information.

If you create a user profile on our Site, you will be asked to create a username and password. We may access your name and username, but we do not have access to your password.

This information may be used to create your account, to deliver email newsletters and updates, to respond to messages/emails from you, to communicate with you about products and services you’ve purchased, to offer you additional products and services, and/or to bill you. We also use that information to the extent necessary to enforce the Site Terms of Use and to prevent imminent harm to persons or property.

We also collect information about the use of the Service by you such as:

  • Log Information – your IP address (Internet Protocol Address), access times and day, web request, web browser, pages and links clicked on the service by you, and the page you visited before accessing the Service
  • Mobile Device Information – the hardware model, operating system, unique device identifiers and mobile network information

Information Collected by Cookies and Other Technologies
We and our service providers use technologies to collect information.
Cookies are used by the Service to improve our user experience.
Please see our Cookie Policy section on this page for more details.

Information We Collect from Other Sources
We may also obtain information from other sources when you comment or send a direct message to our pages via third-party social medias.

Information provided automatically or by others
Other information may be collected automatically, like Google Analytics. This information may include things like location, where you go on this Site, when you visit, what links you click, your IP address, your browser type/version, and what type of device you’re connecting from. This information is used as statistical data only and does not include personal data. This information may be used by others to personalize ads.

Some third parties may use cookies or other tracking methods to collect similar information.

This information is used to create content, products, and/or services we think would be beneficial to you. We also use this information to track advertising and improve user experiences on our Site.

To assist with sending you news, updates, information and products requested by you, we use Mailerlite to collect and store your email address. Mailerlite outlines their use of your personal data and anonymized data here. You may opt out of the collection of your data by unsubscribing (removal your data) and contacting them with the instructions on their privacy page.

Use of Information

We may use information about you for purposes including to:

  • improve and provide better services user experience
  • deliver the information and services requested by you
  • answer to inquiries and provide better customer service
  • communicate with you about our products, services, surveys, offers, promotions, rewards and events
  • provide news and information that are your interests or similar
  • monitor and analyse trends, usage and activities on the Service
  • hold contests and promotions and process and deliver entries and rewards

We may use any information provided by you for any other purpose for which the information was collected.

Sharing of Information

We may share information about you as follows, or as otherwise described in our Privacy Policy:

  • With vendors and other service providers who need access to any information provided by you in order for them to perform their services on behalf of us
  • With your consent and/or at your direction
  • When you participate in any communicational activities of third-party social medias where information such as your name, photo, comments and other information you choose to provide are displayed
  • As a response to a request for information when disclosure is in accordance with, or required by, any applicable law, regulation or legal process

Third-party service providers

We may use third-party vendors to provide various services on this Site. These third-party services will be governed by their individual privacy policies. If you have any questions about these third-parties’ privacy practices, you should consult their specific privacy policies or reach out to them directly. We use the following third-party providers:

Email service provider—we use Mailerlite as our email service provider. We use Mailerlite to collect names and email addresses and to use that information to deliver email newsletters, updates, and/or email marketing.

Other third parties

We may disclose personally identifiable information to contractors, service providers, and other third parties we use to reasonably support our business. We will only share your personal data with these third-parties to the extent necessary to provide our product and/or services to you.

In the event our business, or a portion thereof, is sold, or otherwise transferred, including bankruptcy, we may share personal data in connection with this transaction.  

Cookie Policy

We also use cookies to collect certain information from all users, including web visitors who don’t buy anything. A cookie is a string of data our system sends to your computer and then uses that data to identify your computer when you return to our Site.

Cookies give usage data like how often you visit, where you go on the Site, and what you do on the Site. Cookies also help provide a more customized experience when you visit our Site.  

You can refuse to accept cookies by using the setting on your web browser. You can also delete past cookies in the same way. However, if you refuse cookies, you may not be able to use all the features on our Site.

We use cookies so our Site can remember you and provide you with the information you mostly likely need. For example, to save your preferences and improve your user experience. 

We use cookie information to compile statistical information about the use of our Site, such as the time users spend on the Site and the pages they visit most often. Those statistics do not include personal data like name, email address, etc.

We may have third-party content and/or advertisements on this Site that use cookies. We do not have control over these third-party cookies. If you have any questions or concerns, you should contact the third-party directly.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and used by the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Strictly necessary cookies
These cookies are necessary for the Service to function and cannot be switched off in our systems. They are usually set in response to actions made by you such as setting your privacy preferences, logging in or filling in forms. These cookies do not store any personally identifiable information.

Functionality&performance cookies
These cookies allow us to count visits and traffic sources to measure and improve the performance of the Service.

Advertising/targeting cookies
These cookies are used to display relevant advertising to visitors and to track the volume of visitors. They track details about the number of unique visitors, number of times particular ads have been displayed, the number of clicks the ads have received.
These are set by trusted third party networks.

Analytics cookies
These cookies are used to track where you go on the Site and when you visit. This information is used to track traffic to the Site and may be used to personalize ads.

Security cookies
These cookies are used to detect malware, viruses, and monitor for breaches to our Terms of Use

Customisation cookies
These cookies allow the Site to save your information like logins and usernames to make it easier for you to use the Site.

Social media cookies and pixels
These cookies make it possible to share Site content on social media like Facebook, Pinterest, Twitter and other external platforms.

Third-party cookies

We may also use third-party cookies for reports of usage statistics of the Service, delivery of advertisements on the Service.

We use Google analytics who use cookies and other technologies to collect information about your use of the Service, and to record information about the pages a user has seen, such as:

  • your IP address
  • web browser
  • location
  • conversion information
  • the URL of the page
  • pages and links viewed
  • time spent on pages
  • time of day
  • device used by the user

This information may be used to:

  • analyse and track data
  • know the popularity of certain contents on the Service
  • better understand the visitor’s online activity

The information that we collect is anonymized and sent to Google Analytics for analysis.
Third parties have access to your data as noted in this page.

We may change this Cookie Policy at any time to reflect changes to cookie practices by posting a new version on this page or a successor page. The new version will become effective on the date it’s posted, which will be listed at the top of the page as “Last updated”.

If you have any questions or comments about this Cookie Policy, please contact us at: [email protected]

How The Chestnut Bakery uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser. These cookies allow the Service to improve user experience, track and count visits and traffic sources to measure and improve the performance of our site, enable certain functions, store your preferences, and enable advertisements delivery.

All information these cookies collect is anonymous. If you do not allow these cookies we will not know when you have visited the Service , and will not be able to monitor its performance.
You can set your browser to block these cookies, however, without these cookies, certain functionality may become unavailable and you may not have access to these functionalities on the Service.

How we protect your information

We employ data security tools to protect your personal data from unauthorized access, use, alteration, and disclosure.

In addition to general security practices, we use the following to protect your personal data:

  • Malware scanning
  • Secure Socket Layer (SSL) certificate

In the event of a data security breach, we will contact you and/or the relevant authorities as required by law.

Unfortunately, even with these measures, we cannot guarantee the security of your personal data. By using our Site, you acknowledge and agree that we make no such guarantee and you use the Site at your own risk.

California Privacy Rights

As a California resident, you may request certain information regarding our disclosure of your personal data to third parties for their marketing purposes. To request this information, please contact us at {email address}.

Rights under CCPA

If you are a California resident, you have certain rights under CCPA (California Consumer Protection Act), subject to an identification and verification process. You have a right to:

  • Know about Personal Information that is collected, disclosed, or sold;
  • Request deletion of personal information
  • Opt-out of the sale of personal information
  • Non-discrimination for the exercise of your consumer privacy rights

“We will not discriminate against you in a manner prohibited by the CCPA because of you exercise your CCPA rights. However, we may charge a difference price or rate, or offer a different level or qualify of goods or services, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, retention, and use of your PI as permitted by the CCPA; such offers may result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. For details of our current financial incentive program and its terms, including how to opt-in or withdraw your opt-in, program benefits, refer to DineRewards Terms and Conditions. Please note that participating in incentive programs is entirely optional; participants affirmatively opt into the program, and can opt out of the program (ie. Terminate participation and forgo the ongoing incentives) by following the instructions in the program’s description and terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above, so check them regularly”.

We will not discriminate against you for exercising your consumer privacy rights. However, we may charge a different price or offer discounts, to the extent that doing so is

If you want to exercise any of these privacy rights, you may If you wish to opt-out of the sale of your personal information, please visit our “Do Not Sell My Personal Information” page.

You can exercise these rights by contacting us at [email protected] You can exercise these rights up to twice in a 12-month period, free of charge and your request will be processed

European Union Privacy Rights

Data Storage

This Site is a Japan based site, so any information received will be transferred outside the European Economic Area (“EEA”). By using this Site and providing your personal data you agree to the transfer, storage, and processing of your data outside the EEA.

Data Retention

We will store and process your personal data for as long as necessary to carry out the purpose it has been collected or until consent is withdrawn. After this period expires, we will delete your personal data. Therefore, some of your rights, such as right to access, right to erasure, right to change, and the right to move. All your rights relevant to your data are listed in a subsequent section of this Privacy Policy. If you have any questions, please contact us at [email protected]

Lawful Basis of Processing Personal data

We may process your personal data if:

  • You have given consent for one or more specific purposes;
  • The data is necessary to fulfill our agreement and/or obligations to you;
  • It is necessary to fulfill our legal obligations;
  • It is necessary for the purposes of a legitimate interests of us or a third-party.

Rights under GDPR

If you are located in the European Union, you have certain rights under GDPR (General Data Protection Regulation). You have a right to:

  • Withdraw your consent at any time;
  • Object to the processing of your personal data;
  • Access your data;
  • Verify and change your data;
  • Restrict processing of your data;
  • Have your personal data deleted and/or removed;
  • Receive and move your personal data;
  • Lodge a complaint.

You can exercise these rights by contacting us at [email protected] You can exercise these rights free of charge and your request will be processed as soon as possible and always within 30 days.

Rights of users

 You can deny, access, delete, change, withdraw, and/or review the personal data provided to us at any time. However, if you decline to provide some personal data, we may not be able to provide certain services to you.

If you want to have your personal data deleted, please contact us at [email protected] We may be required by law to archive your information.

Notification of changes

We may change this Privacy Policy at any time by posting a new version on this page or a successor page. The new version will become effective on the date it’s posted, which will be listed at the top of the page as the new “Effective Date”.

Contact information

This Site is owned and operated by The Chestnut Bakery. For purposes of GDPR, our Data Controller is The Chestnut Bakery. If you have any questions or comments about this Privacy Policy, please contact us at [email protected]

The Chestnut Bakery may change this Privacy Policy at any time. The most recent version of the Privacy Policy is stated by the “Last Updated” date at the top of this Privacy Policy page. All changes are effective immediately upon updating. Please review this Privacy Policy frequently to stay updated on changes that may affect you. Your continued use of this website signifies your continuing consent to be bound by this Privacy Policy.